The products that we make and sell are represented to the best of our ability, both visually and in written description. Some of the accessories are made in other ports of trade and we do our best to represent it also.
As such we do not accept returns for items that "are not what I expected".
We do accept returns for products that be defective on our end (which is rare). Call for a return authorization before sending any package back.
Due to the Custom Nature handcrafting Pirate Hats, we do not accept returns on products that have been made to your specifications. This IS "Custom Work" eg: If you order the wrong size, or color, or treatment for your hat it is not our mistake and it IS your hat, we will not issue a refund for it.
We do accept cancellations up to the time that your order goes into production. Once materials are purchased or a felt is stretched, the order be in production and cannot be canceled.
Products damaged in Shipping must be documented with the carrier at the time of delivery. Captain Jack's Pirate Hats be very experienced at packaging our wares to avoid damage in transit. All items leave our haberdashery will be whole and in new condition. We assume no responsibility for items damaged in transit. We will file the damage claim on your behalf and work with you and the carrier to reach a quick resolution. Placing an order with Captain Jack's Pirate Hats and/ or The Pirate Trading Co signifies your acceptance of our terms.
Why the long wait?
If you are ordering a Captain Jack's Pirate Hat Please Note:
Due to the large variety of styles, materials, colors, treatments, sizes and accessories, I do not stockpile or warehouse my hats. You are not getting a hat that has been mass-produced in a factory overseas. I make all of my hats, myself, by hand, to the specifications picked by the customer, using the highest quality materials and old world methods. You truly are purchasing a piece of Living History.
Typically there are about eight weeks of hat orders already in me production queue. My work be in high demand and there is a wait. I can assure you that the wait be worth it. If you have doubts please read my reviews and testimonials page.
Feel free to place your order now and present yer crew, or yourself, with a Captain Jack's Pirate Hats Gift Certificate. Your authentic handcrafted pirate hat will be made and follow shortly thereafter!
I look forward to making your handcrafted, authentic pirate hat!